Introduction
Maintenaid is a software program that will be designed for maintenance workers. It will help them to:
- organize maintenance requests in a single database
- eliminate the need for paper request forms
- maintain organization of requests
- increase efficiency of request completion
- generate a useful record of completed requests
Contextual Interviews
For the contextual inquiries, we:- Performed visits to 3 different apartment complexes
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Discussed/Observed the following items:
- History of the Workers
- Daily routine
- Maintenance request process
- Additionally, talked to the managers and other employees who work with maintenance requests
- Asked for their perspective and what they would like to see out of such an application
We learned that:
- There are a lot of duplicate requests
- Workers often get sidetracked from their current task
- Most complexes use paper forms and logs
- Many stated they were “Too Old” to work with a Smartphone
Tasks
Using the information from the contextual interview, we develop 3 main tasks that we would want worker to be able to perform with our application. There are:
- Select a new task based on a couple of parameters
- Record and submit data for a particular task
- Find previous requests
We also defined 3 extra tasks we wanted the application to be able to do in the future:
- Reassign tasks to other workers
- Show nearby workers on map
- Inventory Screen
